Overview

We are happy to offer a refund on unsuitable items returned in accordance with our Returns Policy below. If you wish to return your item(s) you will need to create a return, or notify us of your return, within 30 days of receiving the item and then return the items within 30 days of your notification in order to receive a refund. Original shipping costs and the returns charge will not be refunded. The unsuitable items must be returned new and unused with the Harvey Nichols tag intact and with the original packaging.

A return charge of £6 will be applied to all UK postal returns, which will be deducted from your refund amount. There is no charge for returning your item(s) to a Harvey Nichols store. Original shipping costs will not be refunded.

Returnable products (see the list of exclusions below under “Non-returnable items”  and a list of conditions for return below under “Conditions for Return”), can be returned, within fourteen (14) days of receiving your order in any of the following ways. Please note we are unable to refund or exchange hampers, unless they are faulty. 

BY POST: Returns sent by post are subject to a £6 charge which will be deducted from your refund amount. To return via Royal Mail, log into your Harvey Nichols account and locate the relevant order to register your return and generate a returns label/QR code. Please take your parcel with the returns label/QR code to your local Post Office or Royal Mail locker. Find your nearest location here.

Be sure to obtain a certificate of posting and keep this certificate until you have received your refund. We will provide email confirmation once we have safely received your parcel and a refund has been processed. Please note that we will not accept liability for goods that are not returned by the Harvey Nichols Royal Mail return service. 

RETURN TO STORE: Harvey Nichols products can be returned free of charge for a refund to one of our UK stores. In all cases, please pack the item(s) that you wish to return in the original packaging and bring a copy of your order confirmation.  

We are unable to offer exchanges for online orders. 

For Brand Partner returns please see below for individual brand requirements.

👤 Support 11:30 AM- 10:30 PM

📞 Phone: +44 7473009863

📩 Email: help@fashionshut.co.uk

🏦 Address: Unit B026 Ready Steady Store, 1 Willerby Road, Manchester England, M8 9YG, United Kingdom